REFUND AND RETURN POLICY
This Refund and Return Policy applies to all parts purchased from Dual Force Prime Group LLC ("we," "us," or "our"). This policy applies only to parts sales and does not apply to boats, engines, rigging services, or other professional services.
1. ELIGIBLE RETURNS
We accept returns of eligible parts within 72 hours after:
· In-person purchase: 72 hours from the date of purchase
· Delivery: 72 hours from the date of physical delivery to the customer
To be eligible for return, parts must:
· Be unused and in original condition
· Include all original packaging, labels, and documentation
· Be accompanied by the original receipt or proof of purchase
2. NON-RETURNABLE ITEMS
The following items are not eligible for return or refund:
· Special orders (parts ordered specifically for a customer)
· Electronic items and electronics
· Opened boxes or packages
· Custom-made or customer-customized parts
· Items that have been installed, modified, or show signs of use
· Parts without original packaging or documentation
· Shipping fees and any shipping-related surcharges
3. RESTOCKING FEE
A restocking fee of up to 30% may be applied to all eligible returns. The restocking fee will be deducted from your refund amount.
4. HOW TO RETURN
To initiate a return:
· Contact us within the 72-hour time frame at sales@dualforceprimegroup.com
· Provide your original receipt or proof of purchase
· Return the item in person or ship it to 400 NE 27th Street, Suite D, Pompano Beach, FL 33064 during business hours
· Please note that the customer is responsible for all return shipping fees and any shipping-related surcharges associated with returning a product. These costs are non-refundable and will not be reimbursed by Dual Force Prime Group LLC
5. REFUND METHOD
Approved refunds will be issued in the same form of payment used for the original purchase:
· Cash purchases: Cash refund
· Credit card purchases: Credit to the original card
· Check purchases: Company check
Refunds will be processed within 7 business days after approval of the return.
6. DEFECTIVE OR DAMAGED ITEMS
If you receive a defective or damaged part, please contact us immediately at sales@dualforceprimegroup.com. Please, add pictures/videos of the defective or damaged items. Defective or damaged items may be subject to manufacturer warranty terms or replacement policies separate from this return policy.
This policy does not limit any warranty rights you may have under Florida law or manufacturer warranties.
7. POLICY MODIFICATIONS
We reserve the right to modify this Refund and Return Policy at any time. The current policy will be posted at our place of business and available upon request.
8. QUESTIONS
If you have questions about this Refund and Return Policy, please contact us at:
Dual Force Prime Group LLC
400 NE 27th Street, Suite D, Pompano Beach, FL 33064
+1(267)-574-2439
Last Updated: 05/16/2026